AI for Customer Experience (CX)
- AI Governance, Risk, and Compliance (GRC)
- AI Data Connectors and Integrations
Customer service workers waste an estimated 40% or more of their time on repetitive and low-value tasks
(Source: Salesforce CEO Marc Benioff’s Dreamforce 2024 keynote via Boston Consulting Group)
Do any of these issues sound familiar?
- Unhappy customers
- Long wait times
- High business process outsourcing (BPO) costs
- Overworked call center agents and high turnover
We can help you solve all of these problems with the right AI for CX solutions.
How AI Can Improve Customer Experience
With AI for CX, your business can
- Increase customer satisfaction score (CSAT)
- Resolve issues faster
- Expand self-service options
- Respond to customers 24/7
- Reduce call center agent stress and turnover
- Slash spending on outsourcing
- Allow call center agents and customer service reps to focus on higher-value tasks
Explore Your AI for CX Options
Our AI scouts have connections with top AI for CX suppliers and will utilize the latest market data, decades of telecom and IT experience, and advanced tools to identify solutions that align perfectly with your requirements.
Our portfolio includes
- AI-powered chatbots
- Lifelike AI voice agents
- Intelligent virtual agents
- AI-powered call center agent assistants
- Contact Center as a Service (CCaaS) with built-in AI
Case Study: AI Agent Generates $250K with After-Hours Restaurant Reservations
A casual dining franchise with more than 90 locations across North America was missing out on reservations and revenue due to missed calls during and after operating hours. The business deployed a lifelike AI voice agent capable of answering calls and creating, editing or canceling reservations for patrons.
Thanks to the AI agent, the restaurant has automated 68 percent of reservation calls and increased revenue by $250,000 in 6 months from after-hours bookings. Additionally, restaurant workers no longer need to worry about answering calls during peak hours of operation.
Free CX AI Assessment: Turn 15 Hours Into 15 Minutes
Instead of spending hours making sense of the CX AI solution marketplace on your own, take 15 minutes to provide essential info about your needs. Our scouts will utilize the world’s most powerful decision-making tool to create a detailed comparison matrix showing how your top 3 to 5 options stack up side-by-side.
Deliver a better CX with AI today by calling 847-599-3999 or emailing sales@stratnet.ai